Privacy Policy

When you submit our contact form, we collect:

• Name — to address you personally in our response
• Email address — to reply to your inquiry
• Phone number — optional; only if you choose to provide it
• Message content — the details of your inquiry
• Service of interest — optional; helps us direct your inquiry

We do not collect payment information through this website. We do not build profiles or sell your data to third parties.

This website may use Google Analytics 4 to collect aggregate, anonymised data about how visitors use the site (pages viewed, session duration, device type). This data does not identify you personally. Google Analytics sets browser cookies (_ga, _ga_*) to distinguish sessions. You may opt out at any time by installing the Google Analytics Opt-out Browser Add-on.

We use your information solely to:

• Respond to your inquiry or service request
• Follow up if you requested a consultation or quote

We will not send you marketing emails unless you explicitly request them. We will not sell, rent, or share your information with third parties for their own marketing purposes.

We process your information on the basis of your consent — by submitting the contact form, you consent to us contacting you in response to your inquiry. You may withdraw consent at any time by emailing us at info@canada-it-solutions.com.

We use the following third-party services to operate this website:

• Resend(resend.com) — transactional email delivery. Your form submission is transmitted via Resend's infrastructure to our inbox. Resend does not store your message or use it for any purpose beyond delivery. See their privacy policy.
• Google Analytics 4 (google.com/analytics) — aggregate, anonymised website analytics. Collects session data via cookies (_ga, _ga_*). No personally identifiable information is transmitted. Data is processed by Google LLC under their privacy policy.
• Vercel (vercel.com) — website hosting. Vercel may log request metadata (IP addresses, timestamps) for security and reliability purposes per their privacy policy.

Your contact form submission is delivered to our inbox via email. We retain email correspondence for as long as is necessary to provide our services or as required by applicable law. You may request deletion of your information at any time by contacting us.

We implement reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS/TLS), server-side rate limiting, and input validation. However, no method of electronic transmission is 100% secure.

You have the right to:

• Know what personal information we hold about you
• Request a copy of your information
• Request correction of inaccurate information
• Withdraw your consent and request deletion of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our Privacy Officer at info@canada-it-solutions.com. We will respond within 30 days.

Our services are directed at businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests: